Q: Is EvilCredits a safe place to buy credits?
A: Yes! EvilCredits is an official Registered Reseller in business since 2008. We have high security and customer support standards. If in doubt, check out our testimonials page, or list of partners. Also the IMVU help center lists the Registered Reseller Directory website where EvilCredits is listed... just search for resellers in the IMVU help center.
Q: What payment types do you take?
A: Paypal processes the payments. They accept VISA, Mastercard, American Express, Discover, and more. You don't need a PayPal account to make the payment to EvilCredits, but you can make payment directly from your PayPal account if you have one. Prepaid debit cards work sometimes, but may need to be "activated for online use" by the card's customer service center. We do not accept payments by mail, wire transfer, or phone.
Q: What about delivery times?
A: 99% of transfers are instant. "Instant" means less than 30 seconds from when you click the final "send payment" after you enter your payment information. Those remaining 1% that are not instant are from rare downtimes of one of the websites involved with the delivery: PayPal, IMVU, or EvilCredits. These rare delays are rectified within a few hours.
Q: Why didn't I receive my credits?
A: Bad payment? Unexpected website outage? Check your email for any notices from PayPal, and check to make sure there was money funding your payment method, and if the money actually was debited from your account. Also, see the "proof" question below. If there's good payment but still no sign of credits, contact me. Replying to the EvilCredits email receipt is the best way, otherwise just be sure to include your avatar name and email you used during checkout so I can track down what happened.
Q: IMVU didn't send me an email saying I was gifted credits from EvilCredits... where is proof that I received credits?
A: Resellers make "silent" credit transfers into your account, so the only indication you'll get is noticing your balance increase, and the EvilCredits receipt email. There's also a way to check your IMVU logs to see the incoming credits. Click here for detailed instructions.
Q: What is the money back guarantee I've seen in EvilCredits ads?
A: If you pay for credits, you'll receive all the credits. If for some reason you cannot be sent credits, 100% of your money will be refunded. If you purchase credits and successfully receive them, but change your mind and want to reverse the sale, just send back the credits and I'll send a full refund... no fees, no problems.
Q: Are there any limits to buying?
A: Yes, for my protection. 200K daily limit, 500K weekly limit. Some factors of your avatar or purchasing history may increase or decrease these limits.
Q: What if I get an error message that stops me from buying credits?
A: Some error messages are self-explanatory. Sometimes you'll get automatically stopped if there's something odd about your avatar or purchasing history. Contact me to learn more about your specific situation.
Q: What if I get an error message during payment on a PayPal page?
A: Some error messages are self-explanatory. But sometimes PayPal produces an error message that is useless. I'll try to help where I can, but ultimately PayPal will not tell me any information about why your payment is not going though. If you are using a prepaid debit card, you may need to "activate it for online use" by a quick call to the card's customer service center.
Q: Why can't I buy credits for my brand new avatar?
A: Most fraudulent activity happens involving avatars that are only a few days old. Yours must be 8+ days old to use this site.
Q: What currencies do you accept?
A: I have everything priced in U.S. Dollars. Paypal processes the payments and they can convert from other currencies at the time of payment.
Q: What is an eCheck?
A: If you have no debit, credit, or PayPal methods, you can elect to transfer money from your checking account to EvilCredits as a method of payment. This is called an "eCheck." Be aware that YOUR bank is the one carrying out the transfer and it usually takes banks 3-6 days to complete the transfer. If you initiate an eCheck, I won't have any info on it and you'll need to call your local bank for status or more info.
Q: What if I never heard of IMVU or EvilCredits, and I see these charges on my card?
A: There's a longer explanation on the Fraud/Safety page in the Billing section.
Q: What if I'm a parent, and my child is using or misusing my bank card at this site?
A: There's a detailed explanation on the Fraud/Safety page in the Attention Parents section.
Q: How come you're never buying?
A: My current partners are keeping me well-stocked.
Q: How do I sell credits?
A: There's lots of info on this at the sell credits page.
Q: What is PayPal's "masspay"?
A: That's where I elect to pay the PayPal fee instead of you paying it. You'll get 100% of what I send to you. No fees.
Q: Is there a chance credits will be returned?
A: No. If I accept your request to sell credits, I WILL buy them, not return them. In the rare case that PayPal prevents me from sending payment to you, I will promptly return 100% of your credits. No fees.
Q: Are there any fees depending on the amount of credits sold?
A: No. Some resellers charge a base fee or variable fee depending on the amount of credits you sell. I change no fees, regardless of the amount.
See also the About us page.
A: Yes. Your privacy is well protected. See the detailed policy on the bottom half of the TOS/Privacy page.
Q: I love you! Do you have a banner?
A: Aw, thanks! We have lots of banners, and even some user created ones. See the banner page and take your pick.
Q: Do you give some kind of bonus/discount for showing a banner or sending referrals?
A: Not yet. I might soon.
Q: Where is EvilCredits (the business) based?
A: The owner and staff live in the United States of America in Florida.
Since the business exists online, it's available to the whole world.
Q: What is your avatar name?
A: My reseller avatar account is EvilCredits, and my personal (and creator) avatar that I use is EvilGenius.
Q: Do you provide help with custom HTML/CSS/JS codes for IMVU homepages?
A: I used to. In fact, I was co-admin of imvucode.com, but that site was closed due to lack of visitors. The IMVU forums are now packed with good code tips and code snippets.
Q: Can I donate money?
A: Really?! Yes, of course! Donate here.
Q: Are there supporter badges or stickers?
A: Yes. In the catalog there are 3 banner stickers, a coin sticker, and on my homepage are 2 badges (one is 2x2 squares other is single square). Ask me and I'll send stickers/badges to you free.
Q: What is the TECHNICAL explanation of how your site works?
A: You select credits and avatar, and make payment to PayPal via credit, debit or PayPal account. PayPal processes the payment for me and deposits the payment into my PayPal account, and simultaneously informs my website that a customer submitted payment. My site then automatically transfers credits from my IMVU account to yours, and sends a thanks email to you.
Q: Is there a mobile version of this website?
A: No, but the website is lightweight enough to work well on most phones.
Q: Anything special about the EvilCredits.com website?
A: It's hosted in Texas and powered by wind-turbines. Cool, huh?!
Q: How can I speak to the boss?
A: Use the contact form, email, or IMVU PM.
Q: What if I find a bug or typo on your website?
A: Use the contact page to tell me about it.
Q: What about a suggestion for the website or banners?
A: Use the contact page to tell me about it. If you create EvilCredits artwork or banners, I will host it.
Q: Can I buy advertising like the banner at the bottom of most pages?
A: No, that banner space is reserved for VIP's and special projects.
Q: More info about safety at IMVU and EvilCredits?
A: Yes: See the Attention Parents section on the Fraud/Safety page, and IMVU's pages on general IMVU safety, and safety tips for parents.